Pete's Journal

Theif of time
Not procrastination, but Norwich Union. Burglary is one thing, but my insurers are stealing my time. The strange thing is their initial response was fantastic - locksmith round in a couple of hours, etc. We've even started to get replacement items from Ival, who appear to handle that part of the business. But now the locksmith has sent me the bill as NU deny existence of the claim. They've lost it. Twice. I'm currently waiting for them to call me back again. "Within 15 minutes". Hah.

The terrible thing is that all the individuals I've spoken to on the phone seem to be fine, it's just getting lost by a computer somewhere.

I've not even begun to deal properly with the car insurers, who are supposed to be replacing the locks as one set of my car keys got stolen as well...

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